Once your order has arrived

Instructions for handling post-purchase issues, returns, and exchanges.

9 articles

What is your returns policy? Can I return a gift? Why can't I return everything in my order? My order has arrived, but there's something missing from it! What do I do if my order is damaged or faulty? I’ve received the wrong product. Can I change the shipping address/contact details after placing the order? What if I now need more copies of what I ordered? I've received my sample and I love it – what next?

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